Scalio Credit Refund Policy

1. Introduction

This Credit Refund Policy ("Policy") governs the refund and credit provisions for Scalio's AI-powered content generation services. By purchasing or using Scalio credits, you agree to the terms outlined in this Policy.

2. Nature of AI-Generated Content

2.1 Digital Nature of Services

Scalio provides AI-generated content services that are delivered instantly and consumed immediately upon generation. Due to the digital nature of our services and the computational resources required for AI content generation, all credits are non-refundable once content has been generated.

2.2 Service Characteristics

• AI-generated content is created using proprietary algorithms and significant computational resources
• Content is delivered in real-time and cannot be "returned" once generated
• Each content generation consumes server resources regardless of output quality
• Users have full visibility into the content generation process before finalizing

3. Credit Refund Policy

3.1 Case-by-Case Evaluation

All credit refund requests are evaluated on a case-by-case basis at Scalio's sole discretion. Refunds are not automatically granted and are not guaranteed for any specific circumstances.

3.2 General Policy

As a general rule, credits are non-refundable due to the digital nature of our AI services and the computational resources consumed during content generation. However, we understand that exceptional circumstances may arise, and we will review each request individually.

3.3 Consideration Factors

When evaluating refund requests, we may consider:

• Technical system failures on our end
• Service-wide outages affecting multiple users
• Account-specific billing errors
• Other exceptional circumstances as determined by our team

3.4 Non-Refundable Circumstances

The following are typically not eligible for refunds:

• Content quality or aesthetic preferences
• User errors in inputs or instructions
• Changes in project requirements after generation
• Normal AI output variations
• Credits that have been successfully used and consumed

4. Refund Request Process

4.1 Request Submission

To request a credit refund, you must contact us via email:

• Email: refunds@scalio.app
• Include your account details, the specific transaction in question, and a detailed explanation of your circumstances
• Provide any relevant screenshots or supporting documentation

4.2 Review Process

• All refund requests are reviewed individually on a case-by-case basis
• Response time: Within 5-7 business days
• We may request additional information to properly evaluate your request
• Final decisions are made at Scalio's sole discretion

4.3 Refund Method

• If approved, refunds will be issued as credits to your Scalio account
• Refund amounts are determined based on the specific circumstances of each case
• Processing time: 3-5 business days after approval

4.4 Credit Usage

• Credits are consumed upon successful content generation
• Failed generation attempts due to system errors do not consume credits
• Users can track credit usage through their account dashboard

6. Legal Considerations

6.1 Consumer Rights

This Policy operates within applicable consumer protection laws. Nothing in this Policy limits any non-waivable rights you may have under mandatory consumer protection laws in your jurisdiction.

7. Policy Updates

Scalio reserves the right to modify this Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated Policy.

8. Contact Information

For refund requests or policy-related questions:

• Refunds Email: refunds@scalio.app
• Response Time: Within 5-7 business days

Last Updated: 11th November, 2025

This policy establishes a case-by-case approach to credit refunds, recognizing the unique challenges of AI content generation while maintaining fairness for both Scalio and its users. All refund decisions are made at our sole discretion.